Job advertisement

Job Title: Visitor Engagement Officer
Location: Museum of Central Australia, Alice Springs
Terms: Casual
Package: $35 per hour inclusive of loadings, plus 9.5% super
Responsible to: Manager, Museum of Central Australia
Closing date: 5pm ACST Monday 21 May 2018

The Museum and Art Gallery of the Northern Territory (MAGNT) is the Northern
Territory’s premier cultural institution. It offers a dynamic and diverse arts, science and
cultural program to over 300,000 visitors each year across six sites.

MAGNT’S vision is to be a world-class museum connecting people and stories of the Northern Territory.

We are both a museum and art gallery with collections, exhibitions and programs across our core areas of Aboriginal culture, natural sciences, history and art focussing on Northern and Central Australia and our near neighbours.

This position will work across the Museum of Central Australia, in Alice Springs and our
new facility, Megafauna Central located in the Todd Mall.

Primary Objective:
This position will assist in all aspects of the Museum’s daily frontline operations, including customer service, admissions, safety & security, retail, program bookings, events and program delivery, and administration.

Key Responsibilities:
Under direction from the Manager, duties will typically encompass the following key responsibilities:

Engagement Services:
1. Act to ensure:
a.a courteous, comprehensive and efficient information service to visitors and exhibition safety and security requirements are met
2. Assist with the monitoring and review of existing policies and procedures
3. Assist with the coordination of Museum events during core and non-core hours,
including all aspects of preparation and pack down

Customer Service:
1. Provide a courteous, comprehensive and efficient information service to visitors
2. Conduct MCA Store retails sales and perform daily cash register reconciliations
3. Monitor and report on visitor feedback, visitor surveys and complaint
4. Maintain vigilance and enforce regulations governing the protection and
security of works of art, Natural History exhibits and objects
5. Take reasonable care to maintain your own health and safety and that of volunteers, staff, visitors and contractors and in the event of an emergency assist with the Museum’s emergency response procedures

Selection Criteria:
1. Demonstrated two years’ experience in a customer service environment
2. Demonstrated skills in the use of systems related to point of sale systems
3. Well-developed interpersonal and communication skills
4. Demonstrated ability to confidently work within high pressure situations
5. Ability to work with minimum supervision and in a team environment
6. An appreciation for cultural diversity and an ability to work with people from
diverse background
7. A relevant tertiary qualification or related experience

Other relevant skills, knowledge & experience:
1. Knowledge of current museum exhibition principles and practices
2. High level oral and written communication skills, an outgoing friendly manner in dealing with the public and the ability to interact and deal with visitors in a sensitive, culturally appropriate and responsible way
3. Energetic, self-motivated, flexible and adaptable with a sense of humour, able to multi-task and work independently in a hands-on work environment
4. A team player with an attitude of service and ability to motivate others
5. A high standard of personal presentation and ability to follow directions

1. Senior First Aid qualifications or the ability to obtain
2. Working with Children Clearance (Ochre card) or the ability to obtain
3. Northern Territory Driver’s License

The successful applicant will be required to work across a rotational seven-day roster, including weekends and public holidays. The incumbent may also be required to work during evening events and extended Museum opening hours and during high demand holiday periods.

Further information:
Applications must address the selection criteria as part of your cover letter (two A4 pages only). CV (three A4 pages only) must include three referee contacts. Please note referees will not be contacted without seeking prior consent.
Submit application via email: [email protected] 5pm ACST Monday 21 May 2018.
For further information please contact: Nicole Haverfield – Museum of Central Australia
Email: [email protected] Telephone: 08 8951 1148

1121 May 2018
Alice Springs